What to do when you get a “six strikes” notification

six strikes copyright alert system

Did you get a six strikes message from your ISP?

Early this week, 5 major ISPs and their subsidiaries activated the much maligned Copyright Alert System (CAS).  Five major ISPs, including AT&T, Time Warner, Verizon, Cablevision, and Comcast, flipped the “six strikes” switch on to monitor customer downloads of copyrighted movies, games, music, and more through torrents, P2P networks like PirateBay and more.  [CLICK TO SEE FULL ISP LIST]

  • 1. Get a VPN – If/when you receive similar messages (or better yet, before you do), sign up with a VPN service to protect your privacy, security and anonymity.  Your ISP cannot see any of your online activity while connected through a virtual private network.  CLICK HERE TO VIEW VPN OPTIONS.
  • 2. Consider alternative legal downloads and streaming services – Roku is the top audio/video streaming multimedia device on the market today.  Its price is a super bargain starting at $49.99 for their basic model, up to $99.99 for the super-uber-maximus-hotness version with gaming remote control…all with free shipping.  Roku brings you Netflix, Hulu, Hulu Plus, Crackle, Amazon Video on Demand, Blockbuster, Vevo, and around 400 more channels to choose from.  There is no other device that comes close.  We own Roku devices and use them every single day!  Netflix in HD…what a happy place.  Click here to learn more about Roku options.
  • 3. Talk to your ISP – If you’ve reached the sixth warning from your ISP and have been kicked to the curb or had other administrative action taken on you, talk to your ISP.  Most companies have listed options for consumer redress.  Check for more information on your ISP’s website, Terms of Service, or make a phone call.  If you a mistake has been made, they will often work with you to resolve the issue.
  • 4. Check your legal options – The Electronic Frontier Foundation (EFF) has some tips on their website that contains some of the earliest legal options available at the moment for six strikes violation messages.

Here’s what the “six strikes” warnings look like from Comcast:

(Original story from ARS Technica here)

Copyright Alert System 1

COPYRIGHT ALERT! #1

AN IMPORTANT MESSAGE FROM COMCAST

As part of the Copyright Alert System operated by the Center for Copyright Information, a copyright owner has sent Comcast a notice claiming your Internet service from Comcast was used to copy or share a movie, television program or song improperly.  We have sent an e-mail with more information about this notice to the comcast.net e-mail address of the primary account holder in your household.

Click the button below to confirm you received this Copyright Alert and to close it.  Please review the frequently asked questions about the Copyright Alerts System at http://www.comcast.com/copyrightalerts to learn more about it.

Copyright Alert System 2

COPYRIGHT ALERT! #2

AN IMPORTANT MESSAGE FROM COMCAST

As part of the Copyright Alerts System operated by the Center for Copyright Information, a copyright owner has sent Comcast another notice claiming your Internet service Comcast was used to copy or share a movie, television program or song improperly.  As we did with the first notice, we have sent an e-mail with more information about this notice to the comcast.net e-mail address of the primary Comcast account holder in your household.  The Internet offers many ways to access content online properly.  If we receive more notices from copyright owners about this Internet account, the account holder will have to take additional steps to confirm this alert.  You can always communicate with Comcast and will be able to challenge alerts online.  In all cases, Comcast will protect your privacy as  part of the alert program.

Click the button below to confirm you received this Copyright Alert and to close it.  Note, a valid comcast.net user id and password will be required for sign in to remove this notice.  Please review the frequently asked questions about the Copyright Alert System you will see at http://www.comcast.com/copyrightalerts to learn more about this program and to help you avoid future Alerts.

For a better way to find Movies, TV, and Music visit http://www.copyrightinformation.org/a-better-way-to-find-movies-tv-music/ after you sign in.

Copyright Alert System 4

COPYRIGHT ALERT! #4

AN IMPORTANT MESSAGE FROM COMCAST

As part of the Copyright Alerts System operated by the Center for Copyright Information, a copyright owner has sent Comcast yet another notice claiming your Internet service from Comcast was used to copy or share a movie, television program or song improperly.  As we did with the prior notices, we have sent an e-mail with more information about this latest notice to the comcast .net e-mail address of the primary Comcast account holder in your household.  The Internet offers many convenient and inexpensive ways to access content online properly.  If we receive more notices from copyright owners about this Internet account, the account holder will have to take additional steps to acknowledge this alert and confirm your appropriate use of this account.  You can always communicate with Comcast and will be able to challenge alerts online.  In all cases, Comcast will protect your privacy as part of the alert program.

Click the button below to acknowledge you received this Copyright Alert and to close it.  Note that the primary Comcast holder must first sign in to his or her account after clicking the button below in order to close this alert.

Ont the next page after you log in, we provide more information about these browser alerts and the Copyright Alert System at http://www.comcast.com/copyrightalerts.  Please review this material to learn more.  You can use this information to help you avoid future Alerts.

For a better way to find Movies, TV, and Music visit http://www.copyrightinformation.org/a-better-way-to-find-movies-tv-music/ after you sign in.

Copyright Alert System 5

COPYRIGHT ALERT! #5

AN IMPORTANT MESSAGE FROM COMCAST – MITIGATION MEASURE ABOUT TO BE APPLIED

This message is in cooperation with the Copyright Alerts System operated by the Center for Copyright Information.  Online activity over your Internet service from Comcast has resulted in another notice from a copyright owner to Comcast under the Copyright Alerts System claiming your Internet service from Comcast was used to copy or share a movie, television program or song improperly.  We consider this serious.  As before, we have sent an e-mail with more information about this latest notice to the comcast.net e-mail address of the primary Comcast account holder in your household.

If you believe you have received this or a previous Alert in error, you have 15 days to challenge the notice through an independent reviewer affiliated with the American Arbitration Association by clicking the Appeals button on your Copyright Alerts history page in Customer Central under Users and Preferences.  Or, the Comcast Security Assurance (CSA) group can explain how to appeal and direct you to the appeals portal.  If you do not appeal in 15 days, you will receive a mitigation alert from Comcast requiring you to call CSA and learn more about online copyright infringement and Comcast’s policies and legal requirements.

AVOID FUTURE ALERTS! Please take time to review additional information about this Copyright Alert, the notices we received from the copyright owner, and Comcast’s Terms of Service (TOS) and Acceptable Use Policy (AUP) on the Comcast Internet Terms page and at http://www.comcast.com/copyrightalerts.

Click the button below to acknowledge you received this Copyright Alert and to close it.  Note that the primary Comcast account holder of the service in your household must first sign in to his or her account after clicking the button below in order to close this alert.

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*SBC Internet Services, Inc., BellSouth Telecommunications, Inc., Southwestern Bell Telephone Company, Pacific Bell Telephone Company, Illinois Bell Telephone Company, Indiana Bell Telephone Company, Incorporated, Michigan Bell Telephone Company, Nevada Bell Telephone Company, The Ohio Bell Telephone Company, Wisconsin Bell, Inc., The Southern New England Telephone Company, and BellSouth Telecommunications, Inc. (the AT&T Inc. companies); Verizon Online LLC, Verizon Online LLC – Maryland, and Verizon Online, Pennsylvania Partnership (the Verizon companies); Comcast Cable Communications Management, LLC; CSC Holdings, LLC (solely with respect to its cable systems operating in New York, New Jersey, and Connecticut) (the Cablevision systems); and Time Warner Cable Inc.

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